Process
Our process: Four steps, no surprises
Every project runs in the same four steps, whether it is a logo, a website or an ad campaign. Below: what each step delivers, and what we need from you.
Getting to know you
We sit down and ask a lot of questions: about your business, your customers and who you are up against. By the end we know what your brand has to stand for, and why someone would choose you.
What you get
- A short summary of everything we agreed
- A clear picture of your customers and your competitors
- One sentence on why your brand makes the difference
What we need from you
- An hour or two of your time in the first week
- The numbers and material you already have
Choosing a direction
We turn that into one clear direction: what you say, to whom, and how it looks. You get one well-argued proposal, not three half ones to choose between.
What you get
- Your positioning: what you stand for, and who you are for
- The core of your message, in plain words
- A name, if the project needs one
- One creative direction, with the reasoning behind it
What we need from you
- A decision within a week, from the person who can make it
- Honest feedback: if something does not feel right, say so now
Design and build
We design and build your identity, your website or your campaigns. You follow the progress live in your client portal and give feedback along the way, not only at the end.
What you get
- Your identity: logo, colours, typography and the rules for using them
- Your website, your campaigns, or both — whatever the project covers
- Live progress in your client portal, so you always see where it stands
What we need from you
- Your content: the texts and the photos
- Feedback within a few days, so the planning holds
Going live
We put it live on a date we agree together, and make sure you can work with it yourself. After that, we stay within reach for whatever comes next.
What you get
- The launch, on a date we agree together
- A walkthrough, so your own people can carry on with it
- A fixed contact for questions afterwards
What we need from you
- Access to your domain and hosting, if we are putting a site live
- Someone on your side who takes it over afterwards
Three agreements that hold it all together
One call a week
A short call with your account manager, every week. Everything we agree is written down, so nothing depends on anyone remembering a conversation.
One place for everything
Your client portal: progress, files, updates and invoices together. No digging through email attachments for the latest version.
One fixed contact
Your account manager follows your project from the first call to launch and after. Questions go to one person, who knows your project.
Tell us about your plans
We reply to every serious enquiry within two working days. If we are not the right studio for it, we will say so and point you somewhere better.